Terms of Use
Last updated: 4 November 2026 · Translation: the Italian version prevails.
These terms govern the use of the Tutora app and of the Premium subscription. By using the app you accept them.
1. Who provides the service
Tutora is provided by Abdelfattah Chrouqi, sole proprietorship Eftel Studio, VAT number IT01594640110, Santo Stefano di Magra (SP), Italy. Contact: support.tutora@gmail.com.
2. What the service is
Tutora reads the barcode of dog and cat food and shows a score from 0 to 100 calculated from the label: composition, analytical constituents and additives. How the score works is explained in the app, under Profilo > Informazioni > Come calcoliamo il voto.
It also shows product recall notices published by official sources.
3. The score is not veterinary advice
The score is indicative information, based on what the label declares and on public sources. It is not veterinary advice, a diagnosis or a prescription.
For your pet's diet, for allergies, intolerances and diseases, always ask your veterinarian. Veterinary dietetic foods do not get a score.
The score assesses the product in general, not whether it suits a specific animal. We do not know additive quantities, raw material quality or digestibility, which are not on the label. Data may contain errors, for example if the label has changed or was misread. If you find an error, write to us or send an updated photo from the app.
Personal notes (for example "contains chicken, which you listed among the sensitivities") only compare the words on the label with what you entered. No note does not mean the product is suitable for your pet.
4. Recalls
Recall notices come from official sources, such as the Italian Ministry of Health and the recall pages of retail chains. We check them before publishing. They may still arrive late, be incomplete or not concern your batch.
The official notice always prevails; it is linked in every recall. Not receiving an alert does not mean a product has not been recalled. If in doubt, check the batch on the package and ask the shop or the manufacturer.
5. Trademarks and product names
Brands, product names and logos belong to their owners. We use them only to identify the product. Tutora is not affiliated with, sponsored or endorsed by any manufacturer, brand or shop, and nobody pays for scores.
6. Photos you send
You can send us photos of packages to add a product or update its label.
Rules
- Photograph only the package of a dog or cat food.
- Do not include people, documents, addresses or other personal data.
- Send only photos you took or have the right to use.
- Do not send offensive or illegal content, or content unrelated to the product.
We may refuse or delete photos that break these rules, and limit sending for those who abuse it.
Licence
The photos remain yours. By sending them you grant us a free, non-exclusive, worldwide licence with no time limit to store them, read them also with automated tools, and use the information read (ingredients, values, additives) in our database and in the app, also after your account is deleted. We may also share this information under open licences. The photos are not published.
The processing of personal data related to photos is explained in the Privacy Policy.
7. Free trial and daily limits
There is no free plan: to use the app you need the 3-day free trial or an active subscription. When the trial ends, you can keep using the app only with a subscription.
The trial and the subscription both have daily limits: up to 50 scans a day and a maximum number of label photos read per day. The photo limit is shown in the app and may change. The count restarts every day.
8. Premium subscription
The Premium subscription gives access to the app, with the features described in the app before purchase.
| Plan | Price (Italy, VAT included) | Free trial | Renewal |
|---|---|---|---|
| Monthly | €5.99 per month | 3 days | Automatic every month |
| Annual | €25.99 per year | 3 days | Automatic every year |
| Lifetime | €49.99, one-time payment | No | No renewal |
In other countries the price in local currency shown by the App Store before confirmation applies.
How it works
- Payment. Payment is charged to your Apple account at confirmation of purchase. If you choose a plan with a free trial, the first charge happens at the end of the trial.
- Automatic renewal. The monthly and annual subscriptions renew automatically at the same price and for the same period unless cancelled at least 24 hours before the end of the current period. Your Apple account is charged for renewal within 24 hours before the end of the period.
- Cancellation. You can manage or cancel the subscription at any time in your Apple account settings: iOS Settings > [your name] > Subscriptions. Cancellation takes effect at the end of the period already paid; until then Premium stays active. Deleting the app does not cancel the subscription.
- Free trial. To cancel without paying, cancel at least 24 hours before the trial ends. Each Apple account can use the trial only once. Any unused portion of a free trial is forfeited if you purchase another subscription or the lifetime plan during the trial.
- Lifetime plan. A one-time purchase with no renewal. It gives access to Premium for as long as we offer the app, on the Apple account used for the purchase.
- Refunds. Payments are handled by Apple. Refund requests go to Apple at reportaproblem.apple.com, under its terms. We cannot refund directly.
- Restore. On a new phone, or after reinstalling the app, use "Restore purchases" with the same Apple account.
- Price changes. If a subscription price changes, Apple notifies you in advance. Where the law or Apple's rules require it, the new price applies only if you accept it.
9. Apple's licence agreement
For anything not covered by these terms, Apple's standard Licensed Application End User License Agreement applies. In case of conflict these terms prevail, to the extent allowed by Apple's agreement. Apple is not responsible for the app or its support.
10. Fair use
You may not copy the app's data in bulk, query it with automated programs, bypass limits or payments, or use the app unlawfully. In these cases we may suspend access.
11. Availability and changes to the service
We do our best to keep the app working, but there may be interruptions, for example for maintenance. We may change the app's features. If we remove important Premium features, we tell you in advance.
12. Liability
We provide information with care, but we cannot guarantee it is always complete, up to date and error-free. We are not liable for food choices made only on the basis of the score, without consulting a veterinarian. These limitations do not apply in case of wilful misconduct or gross negligence and do not reduce the rights the law gives consumers.
13. Changes to the terms
We may update these terms. If the changes are important, we tell you in the app before they take effect. If you do not accept them, you can stop using the app and cancel the subscription.
14. Governing law and consumers
These terms are governed by Italian law. If you are a consumer, you always keep the rights given by the Italian Consumer Code (Legislative Decree 206/2005) and the mandatory rules of the country where you live, for example Switzerland or San Marino. Disputes with a consumer go to the court of the place where the consumer lives.
Before going to court, write to us at support.tutora@gmail.com: we will try to solve it together.