Sharky Support

We usually reply within a few working days.

Please don’t include health details in your email unless they are needed to answer your question.

Subscriptions

How do I cancel?

On your iPhone, open Settings → your name → Subscriptions → Sharky. You can also open Sharky → Settings → Manage subscription. Cancel at least 24 hours before the renewal date to avoid the next charge.

How do I get a refund?

App Store purchases are refunded by Apple. Request one at reportaproblem.apple.com.

I paid but Premium isn’t active

Open Sharky → Settings → Restore purchases, using the same Apple ID you bought with.

Account

I can’t sign in

Use the same method you created your account with (Apple or Google). If you still can’t sign in, email us with the sign-in method you used. Never send us passwords.

Do I need an account?

No. An account lets you keep your plan and data across devices.

Privacy and data

Is my cycle data saved to the cloud?

Only if you allow it. Change this anytime in Sharky → Settings → Privacy & data → Cycle data sync.

How do I delete my account?

Sharky → Settings → Account → Delete account. This permanently deletes your account and the data saved with it. It does not cancel an Apple subscription.